Help Center

DO I NEED TO HAVE AN INJURY TO PERFORM PHYSICAL THERAPY?

No. Physical therapists are experts of the musculoskeletal system. We excel at identifying movement dysfunctions and imbalances that may be causing a current injury or can lead to future injury. In addition to injury rehabilitation, we provide performance therapy using a combination of hands-on manual therapy techniques and corrective exercises designed to optimize your body and enhance performance.

DO I NEED TO SEE MY DOCTOR BEFORE STARTING PHYSICAL THERAPY?

No. You are allowed to see a physical therapist without a referral from a doctor.  Many times this saves time and money, and helps you feel better faster.  We will recommend you see a physician at times as needed, and can often assist you in getting an appointment with a physician.  We know all the best doctors in the area.

DO YOU ACCEPT MY INSURANCE?

We are an out of network provider, meaning we do not directly accept insurance. However, you can call your insurance company and ask them “what are my out of network physical therapy benefits?” It’s usually a quick call to the number on the back of your card.  Many times they may reimburse you for all or some of your PT services, especially if you have a PPO (instead of an HMO).  We’ll give you all the information you need to get reimbursed. The traditional insurance model does not allow us to treat the way we feel is best for you or spend the time with you that you deserve.


This allows us to spend more quality 1-on-1 time with clients and will help you feel better faster. While most PT clinics see you 3x a week with many other patients at the same time, we usually see you 1-2x a week. You tend to need less visits, and in the long run may end up spending less with us than a traditional PT practice when you consider your deductible, co-pay, and extra visits needed.

HOW TO SUBMIT A CLAIM THROUGH MY HEALTH INSURANCE?

After talking to your health insurance provider about your out of network physical therapy benefits, you will have to submit a claim form to get reimbursed. See below for reimbursement info for a few common health insurance companies:

  • ​Aetna

    • Fill out a claim form and mail it along with your itemized invoices to: 

                 Aetna, Inc.
                 P.O. Box 981107
                 El Paso, TX 79998-1107

  • Blue Cross Blue Shield

    • ​Fill out a claim form and mail it along with your itemized invoices to: 

​                BCBSMA

                P.O. Box 986030

                Boston, MA 02298

  • Cigna

    • Fill out a claim form and mail it along with your itemized invoices to the Cigna address listed on your ID card.

  • Harvard Pilgrim​

    • ​Fill out a claim form and mail it along with your itemized invoices to:

​                Harvard Pilgrim Health Care   

                P.O. Box 699183

                Quincy, MA 02269

  • Tufts Health Plan

    • Fill out a claim form and mail it along with your itemized invoices to:   

           ​     Tufts Health Plan

                Member Reimbursement Claims

                ​P.O. BOX 9191 

                Watertown, MA 02471-9191

  • United Healthcare

    • Log into your account at at myuhc.com and click the “Claims & Accounts” tab, then click the “Submit a Claim” tab. There, you’ll be able to select the corresponding “Online Submission Form” to begin the process for your claim.

    • Or, download the claim form here and mail it along with your itemized invoices to the address on the back of your health plan ID card.